SECURE ONLINE ORDERING

We Accept

Santa's Letters and Gifts
PO Box 55762
North Pole, Alaska 99705

Phone:
Local: 907-488-8118
Fax: 907-488-7304
Toll Free: 1-866-244-5448

Email:
Sales Department:
sales@santaslettersandgifts.com
Customer Service:
customerservice@santaslettersandgifts.com

If you are experiencing order problems on our Web site, please e-mail or contact us at the above numbers.

Please see our Ordering Page and click "Products."

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Please enter your online coupon code or discount code, if applicable, in the "Discount Code" box during checkout.
This box is located on the Billing and Shipping Information page. Coupons are not valid with other offers or promotions & discount is not applicable to shipping/handling fees. Sales prices are not retroactive.

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When Will You Ship My Order?

Ship Dates:

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What are the Shipping & Handling Rates?

See Ordering page.

The shopping cart is located at the top-right side of the product pages, and the Ordering and FAQS page. You may also click the View/Edit Cart below to access your shopping cart, and view or change the items in your cart, or checkout.
       

What Method of Payment Can I Use?

We Accept: Check, Mastercard, Discover or Visa
To Pay By Check:
DOWNLOAD ORDER FORM and mail with your check. You must have Adobe Acrobat installed to download our Order Form. IMPORTANT: If paying by check, allow 10 to 14 business days for check to clear. Orders ship after check clears--Please Send Checks Early!
Credit Card Orders: We need the following:
Name as it appears on your card Billing address Telephone number Expiration date CVV2 code (3 digit number on reverse side of card--last 3 digits on right) Above information to be entered during check-out Payment Due: Full payment due at time of order

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Are Prices Subject to Change?

Yes, prices are subject to change at anytime until paid in full. Sale prices and promotions are not retroactive.

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Is Online Ordering Available?

Yes, you may order all of our products online. Please review ordering information on our Ordering Page.

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Do You Offer Secure Shopping?

Yes, we offer secure shopping on our Website. Our Website is encrypted with secure socket layers technology. Please look for the Verisign symbol during order checkout.

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What is Your Refund and Return Policy?

Santa Letters: If you are not satisfied with your Santa Letter, you may return it in good condition (with all original contents), within 14 days of purchase and we will refund your money. No refunds for incorrect address, incorrect name submissions, or misspelled names.

Ornaments: Return within 14 days of purchase for a credit or exchange.

Alaska Cuddle Packages: Return all items within 14 days of purchase for a credit or exchange. Exchanges may be shipped by box instead of mailing tube.

Children's Sweaters, Hats, Bibs, and Boxers: Please review the measurements and size prior to ordering. There is a 25% restocking fee for returned items and we do not refund shipping fees for returns or exchanges. All items returned or exchanged must be in "like new" condition and return shipping fee is responsibility of customer. No exchanges or refunds will be given for stretched or damaged goods.

Goodnight Alaska Sleep Shirts: All sales are final. Because our Sleep Shirts are one-size-fits-all, no refunds will be given.

Lost Orders: Insurance is not included with any of our items. Lost or missing packages will not be refunded unless insurance is purchased. Insurance does not cover postal delays, i.e, letters or gifts arriving late, and no refunds will be given. Please let us know if you would like to purchase insurance. You can e-mail or call us and we will add it to your total.

Delayed Orders: All orders are shipped on or before the USPS cutoff date for Christmas delivery. Postal delays are not covered by insurance, i.e. your letter or gift arriving late and we do not provide refunds for postal delays.
USPS = United States Postal Service

*Shipping fees are not reimbursed for exchanges or returns*

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What Is Your Privacy Policy?

All information collected is confidential and will be used only to process your order. Your information will not be given out to third parties. From time-to-time we may send an e-mail to let you know about new offers or specials we are having. If you would prefer not to receive our e-mail, please let us know at:

customerservice@santaslettersandgifts.com

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