Santa's Letters and Gifts

"Personalized Letters from Santa and Unique Gifts from North Pole, Alaska"

 

Children and Adult Sweaters and Hats

Goodnight Alaska Pajamas for Girls and Gals

 

SECURE ONLINE ORDERING

We Accept

Mastercard and Visa


Our Santa Letters are made in
North Pole, Alaska

Made In Alaska Logo

Made In Alaska
Permit #5203


 

 

 

 

Contact UsPayment MethodSecure Shopping
Coupon Codes PricesShip Dates
Customer ServicePrivacy PolicyShipping & Handling Rates
Discount Certificate BoxProductsShopping Cart/Checkout
North Pole PostmarkRefund/Return Policy 
Online OrderingSales Department  

How to Contact Us


Santa's Letters and Gifts

PO Box 55762
North Pole, Alaska 99705

Phone:
Local:
907-488-8118
Fax: 907-488-7304
Toll Free: 1-866-244-5448

Email:
Sales Department:
sales@santaslettersandgifts.com
Customer Service:

customerservice@santaslettersandgifts.com

If you are experiencing order problems on our Web site, please e-mail or contact us at the above numbers.

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What Products Do You Offer?

Please see our Ordering Page and click "Products."

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Where Do I Enter My Coupon Code?

Please enter your online coupon code or discount code, if applicable, in the "Discount Code" box during checkout.
This box is located on the Billing and Shipping Information page. Coupons are not valid with other offers or promotions & discount is not applicable to shipping/handling fees. Sales prices are not retroactive.

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When Will You Ship My Order?

Ship Dates:

Christmas Season

Santa Letters, Alaska Cuddle Packages, Santa Letter/Alaska Cuddle Package Combos, and Ornaments ship December 1st -17th. Santa Letter and Envelope Packages ship through December 17th. Orders received after December 11th are not guaranteed for Christmas delivery, but will ship as soon as possible. No orders accepted December 18 - January 13.

Year RoundAll gift items generally ship 2-3 days after order is received. Sweaters, hats and clothing orders generally ship 10-14 days after order is received.
AlternateIf you prefer an alternate ship date, please let us know.

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What are the Shipping & Handling Rates?

See Ordering page.

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How do I access the shopping cart?

The shopping cart is located at the top-right side of the product pages, and the Ordering and FAQS page. You may also click the View/Edit Cart below to access your shopping cart, and view or change the items in your cart, or checkout.
       

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What Method of Payment Can I Use?

We Accept:
Check, Mastercard, Discover or Visa


To Pay By Check:
DOWNLOAD ORDER FORM and mail with your check. You must have Adobe Acrobat installed to download our Order Form. IMPORTANT: If paying by check, allow 10 to 14 business days for check to clear. Orders ship after check clears--Please Send Checks Early!
Credit Card Orders:
We need the following:
  • Name as it appears on your card
  • Billing address
  • Telephone number
  • Expiration date
  • CVV2 code
    (3 digit number on reverse side of card--last 3 digits on right)
  • Above information to be entered during check-out
  • Payment Due: Full payment due at time of order

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Will I Receive the North Pole Postmark?

Yes, all letters and gifts are shipped and postmarked from North Pole, Alaska, except sweaters, hats, and clothing, which are made exclusively for us and ship from our supplier. Sometimes we may have sweaters, hats, and clothing in stock. If we do, we will ship your order from the North Pole post office, but generally these items are shipped directly from our supplier.

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Are Prices Subject to Change?

Yes, prices are subject to change at anytime until paid in full. Sale prices and promotions are not retroactive.

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Is Online Ordering Available?

Yes, you may order all of our products online. Please review ordering information on our Ordering Page.

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Do You Offer Secure Shopping?

Yes, we offer secure shopping on our Website. Our Website is encrypted with secure socket layers technology. Please look for the Verisign symbol during order checkout.

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What is Your Refund and Return Policy?

Santa Letters: If you are not satisfied with your Santa Letter, you may return it in good condition (with all original contents), within 14 days of purchase and we will refund your money. No refunds for incorrect address, incorrect name submissions, or misspelled names.

Ornaments: Return within 14 days of purchase for a credit or exchange.

Alaska Cuddle Packages: Return all items within 14 days of purchase for a credit or exchange. Exchanges may be shipped by box instead of mailing tube.

Children's Sweaters, Hats, Bibs, and Boxers: Please review the measurements and size prior to ordering. There is a 25% restocking fee for returned items and we do not refund shipping fees for returns or exchanges. All items returned or exchanged must be in "like new" condition and return shipping fee is responsibility of customer. No exchanges or refunds will be given for stretched or damaged goods.

Goodnight Alaska Sleep Shirts: All sales are final. Because our Sleep Shirts are one-size-fits-all, no refunds will be given.

Lost Orders: Insurance is not included with any of our items. Lost or missing packages will not be refunded unless insurance is purchased. Insurance does not cover postal delays, i.e, letters or gifts arriving late, and no refunds will be given. Please let us know if you would like to purchase insurance. You can e-mail or call us and we will add it to your total.

Delayed Orders: All orders are shipped on or before the USPS cutoff date for Christmas delivery. Postal delays are not covered by insurance, i.e. your letter or gift arriving late and we do not provide refunds for postal delays.
USPS = United States Postal Service

*Shipping fees are not reimbursed for exchanges or returns*

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What Is Your Privacy Policy?

All information collected is confidential and will be used only to process your order. Your information will not be given out to third parties. From time-to-time we may send an e-mail to let you know about new offers or specials we are having. If you would prefer not to receive our e-mail, please let us know at:

customerservice@santaslettersandgifts.com

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Santa's Letters and Gifts | P.O. Box 55762 | North Pole, Alaska 99705
Telephone: 907 488-8118 | Fax: 907 488-7304
Email:
customerservice@SantasLettersandGifts.com | Email: Webmaster
4For ordering problems with our Web site, please e-mail or contact us to help you.
Web site designed by Santa's Letters and Gifts, Copyright © 2002-2010, All Rights Reserved.

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