SECURE ONLINE ORDERING

We Accept

Local: (907) 488-8118
Fax: (907) 488-7304

Sales Department:
E-mail: sales@santaslettersandgifts.com

Customer Service:
E-mail:customerservice@santaslettersandgifts.com

Please see our Ordering Page.

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Please enter your coupon code or discount code, if applicable, in the "Discount Certificate" box during order check-out. This box is located on the Shipping Information page. Coupons are not valid with other offers or promotions. Discount is not applicable to shipping/handling fees. All sales are final and are not retroactive.

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When Will You Ship My Order?

Ship Dates:

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What are the Shipping Charges?

See Ordering page.

What Method of Payment Can I Use?

We Accept: Check, Mastercard, or Visa
To Pay By Check:
DOWNLOAD ORDER FORM and mail with your check. You must have Adobe Acrobat installed to download our Order Form. IMPORTANT: If paying by check, allow 10 to 14 business days for check to clear. Orders ship after check clears--Please Send Early!!
Credit Card Orders: We need the following:
Name as it appears on your card Billing address Telephone number Expiration date CVV2 code (3 digit number on reverse side of card--last 3 digits on right) Above information to be entered during check-out Payment Due: Full payment due at time of order

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Are Prices Subject to Change?

Yes, prices are subject to change at anytime until paid in full. Sale prices and promotions are not retroactive.

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Is Online Ordering Available?

Yes, you may order all of our products online Please review ordering information on our Ordering Page.

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Do You Offer Secure Shopping?

Yes, we offer secure shopping on our Website. Our Website is encrypted with secure socket layers technology. Please look for the Verisign symbol during order check-out.

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Telephone:
Local: (907) 488-8118
Toll Free: 1-866-244-5448

For questions about our products:
E-mail:sales@santaslettersandgifts.com


For questions or to report Website problems:
Email:customerservice@santaslettersandgifts.com

What is Your Refund and Return Policy?

Santa Letters: We want you to be happy with your purchase, however, if you are not satisfied with your Santa Letter, you may return it in good condition (with all original contents), within 14 days of purchase and we will refund your money. No refunds for incorrect address, incorrect name submissions, or misspelled names.

Ornaments: Return within 14 days of purchase for a credit or exchange.

Alaska Cuddle Pacs: Return all items within 14 days of purchase for a credit or exchange. Exchanges may be shipped by box instead of mailing tube.

Children's Sweaters, Hats, Bibs, and Boxers: Please review the measurements or size prior to ordering. We do not reimburse for shipping fees on exchanges or returns. All items returned or exchanged must be in "like new" condition. No exchanges or refunds given for stretched or damaged goods.

Goodnight Alaska Sleep Shirts: Alls sales are final. Because our Sleep Shirts are one-size-fits-all, no refunds will be given.

Lost Orders: Insurance is not included with any of our items. Lost or missing packages will not be refunded unless insurance is purchased. Please let us know if you would like to purchase insurance. You can e-mail or call us and we will add it to your total.

Delayed Orders: All orders are shipped on or before the USPS cutoff date for Christmas delivery. Postal delays are not covered by insurance, i.e. your letter or gift arriving late. We do not provide refunds for postal delays.
USPS = United States Postal Service

*Shipping fees are not reimbursed for exchanges or returns*

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What Is Your Privacy Policy?

All information collected is confidential and will be used only to process your order. Your information will not be given out to third parties. From time-to-time we may send an e-mail to let you know about new offers or specials we are having. If you would prefer not to receive our e-mail, please let us know at:

customerservice@santaslettersandgifts.com

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