SECURE ONLINE ORDERING

We accept all major credit cards

Santa's Letters and Gifts
PO Box 55762
North Pole, Alaska 99705

Phone:
Local: 907-488-8118
Fax: 907-488-7304
Toll Free: 1-866-244-5448

Email:
Sales Department:
sales@santaslettersandgifts.com
Customer Service:
customerservice@santaslettersandgifts.com

If you are experiencing order problems on our Web site, please e-mail or contact us at the above numbers.

back to top

------------------------------------------------------------------

 Shipping Information

Shipping Method: All items ship individually. Multiple items on same order will ship individually. Click to view shipping rates.

Ordering more than one gift sent to same address? Please review Ordering Instructions before placing your order.

To ship to multiple addresses:
Place one order at a time online or download our order form and fax or mail it.

Additional Ways to Order: In addition to online ordering, you may also order by fax, mail, or telephone. Please do not send credit card information by e-mail, it is not secure. You may download our order form and fax or mail it, or you may call us with your order at 907-488-8118.

Secure Shopping: We use Secure Socket Layers technology to ensure all data transferred is encrypted. Please look for the VeriSign symbol during order check-out.

Insurance:  Insurance is NOT INCLUDED with any of our items. Lost or missing packages will not be refunded unless insurance is purchased. Please let us know if you want to purchase insurance. Insurance does not cover postal delays, i.e. your letter or gift arriving late. We do not issue refunds for postal delays.

Postal Delays: During the Christmas season, all items are shipped by the suggested North Pole post office deadline. Postal delays are the responsibility of the post office and we do not issue refunds for delays or gifts arriving late. Insurance does not cover postal delays.

Out of Stock: We will notify you if a product is out-of-stock and you will have the option to cancel your order at that time. If you choose not to cancel, we will ship your order as soon as possible. Orders over 30 days will be given the option to cancel or wait for shipment.

Ordering Online: If you are having problems ordering from our Web site, please e-mail or contact us at 1-866-244-5448 or 907-488-8118 to help you.

Ordering by Fax or Mail

1. Download the order form and fax your order to 1-907-488-7304.

2. Mail your order to: Santa's Letters and Gifts, PO Box 55762, North Pole, AK 99705. Checks must clear before we ship order, please allow 10 days.
   

3. To install Adobe Acrobat Reader, click on this link:
   http://get.adobe.com/reader/
   

back to top

------------------------------------------------------------------

Method of Payment

We Accept: Check, Visa, Mastercard, American Express or Discover

To Pay By Check:

DOWNLOAD ORDER FORM and mail with your check. You must have Adobe Acrobat installed to download our Order Form. IMPORTANT: If paying by check, allow 10 to 14 business days for check to clear. Orders ship after check clears--Please Send Checks Early!

back to top

------------------------------------------------------------------

Ship Dates:

back to top

1. Choose an item and click Add to Cart button. A page will appear with the item number and a brief description. Drop-down boxes will collect your Santa Letter choice and/or ornament choice. Additional boxes will collect the recipient's first and last name.
2. Click Continue Shopping to purchase additional letters or gifts for recipients at same address. For multiple shipping addresses, you must place a separate order for each address.
3. At anytime you may review your purchases by clicking the View/Edit Cart button located on the product page or at the top of this page.
4. See steps 4 thru 12 below for additional instructions.

How to order from our website

1. Choose an item and click Add to Cart button. A page will appear with the item number and a brief description. Some items may have a drop-down box to collect additional information.
2. Click Continue Shopping to purchase additional items for recipients at same address.
3. At anytime you may review your purchases, by clicking the View/Edit Cart button located on the product page or at the top of this page.
4. At checkout, enter your billing address, phone number and e-mail address in the first column. Be sure to include your e-mail address so we can send you a confirmation of your order.
5. Next, enter the recipient name and address in the Shipping Information column. If you purchased more than one letter, you may enter additional names at the same address in the Message and Comments Box.
6. For letter type: "At Grandparent's Home for Christmas" be sure to enter the grandparent's address in the Shipping Information column as shown below:
   
   Child & Grandparent's name: Samuel Jones c/o Linda Reeves
   Grandparent's address: 772 Old Bay Drive
   Grandparent's city, st, zip: Denver, CO 83222
   
   
7. Please ensure the recipient name(s) and address are correct. The name and address entered in the Shipping Information column is used to prepare the letter or gift, and the shipping label.
8. Enter your coupon code or discount code, if applicable, in the Discount Code box. The discount will be deducted on the final order page.
9. Enter any additional information in the Message and Comments box. Example: "Mail Santa Letters as soon as possible."
10. Click Submit Information and you will be taken to the Payment Information page. Enter your credit card information and click the Submit button.
11. The Review Order page recaps your order. You must click the COMPLETE ORDER button on this page to process your order. Wait and do not click the button again.
12. You will receive an order number along with a note that your order has been processed. Print this page or write down your order number. You will also receive an e-mail confirmation.
13. If your order is refused, try clicking the refresh button, then reorder. If still refused, verify all information was entered correctly and try again, or please e-mail or call us toll free at 1-866-244-5448.

• Additional Information about online ordering:
  
• Insurance is NOT included with any of our items. Lost or missing packages will not be refunded unless insurance has been purchased. Insurance does not cover postal delays, i.e. your letter or gift arriving late due to USPS delays. Insurance also does not cover shipping fees, which are non-refundable. We do not provide refunds for postal delays. Please let us know if you want to purchase insurance. Please e-mail or contact us and we will add it to your total.

back to top

------------------------------------------------------------------

Made in Alaska Logo

We belong to Alaska's state sponsored Made in Alaska program. Our high quality Santa Letters and our exclusive Robert Service poetry are products that carry the Made in Alaska logo. The Made in Alaska logo ensures that the product you are purchasing is made in Alaska and meets the standards imposed by the state of Alaska. In addition, we strive to carry products that are made or purchased in Alaska, with a few exceptions.

back to top

Yes, all gift items are shipped and postmarked from North Pole, Alaska except sweaters, hats, and clothing, which are made exclusively for us and ship from our supplier.

Special "Corporate Rates" are available for our personalized Santa Letters for businesses and organizations holding a current business license, and licensed clubs and charters. Our Santa Letters are a unique and inexpensive gift for companies looking for something special to send to their employees. Some restrictions apply. Please e-mail for more information or call our toll free number at 1-866-244-5448.

back to top

------------------------------------------------------------------

Please enter your Coupon Code or Online Code, if applicable, in the "Discount Certificate" box during check-out. The discount amount will be reflected on the final order page. Coupon/Online discount is not applicable to the shipping/handling fee and coupons are not valid with other offers or promotions. All sales are final and are not retroactive.

Back to top

Santa Letters: Our North Pole snowflakes are cute, but small and may pose a choking hazard for children under three years of age. Please use caution when opening the tube.

Back to top

Secure Shopping

Place your order online with confidence. We offer secure shopping on our Web site using Secure Socket Layers technology (encryption of credit cards numbers) on our server. Look for the VeriSign symbol during order check-out.

Back to top

All Other Questions

See FAQs