Santa's Letters and Gifts

"Personalized Letters from Santa and Unique Gifts from North Pole, Alaska"

 

Alaska Gifts

Children and Adult Sweaters and Hats

Goodnight Alaska Pajamas for Girls and Gals

 

SECURE ONLINE ORDERING

We Accept

Mastercard and Visa


Our Santa Letters are made in
North Pole, Alaska

Made In Alaska Logo

Made In Alaska
Permit #5203


To translate our Web pages into another language, please go to GOOGLE

 

Ordering

Important Information
Please Read

International Shipping RatesRefund/Return Policy
Caution
Multiple Shipping AddressesSanta Letter Choices
Christmas DeadlineNorth Pole Postmark
North Pole Postmark
Secure Shopping
Contact UsOnline Codes
Ship Dates
Corporate Santa LettersOrdering- Christmas Deadline
Ship Method
Coupon Codes
Ordering, How To
Please Read
Shipping & Handling Rates Domestic and International
Disclaimer
Ordering - Ways to Order
Sweaters, Hats, and Accessories
Discount Certificate Box
Payment Method
Translate our pages into another language
Download Order FormProducts 
InsurancePostal Delays 

Contact Us


Santa's Letters and Gifts
PO Box 55762
North Pole, Alaska 99705

Phone:
Local:
907-488-8118
Fax: 907-488-7304
Toll Free: 1-866-244-5448

Email:
Sales Department:
sales@santaslettersandgifts.com
Customer Service:

customerservice@santaslettersandgifts.com

If you are experiencing order problems on our Web site, please e-mail or contact us at the above numbers.

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 Important Information

Ordering Online: We offer online ordering year round for most products except during these dates: Dec 17 - Jan 13. If you are having problems ordering from our Web site, please e-mail or contact us at 1-866-244-5448 or 907-488-8118 to help you.

Secure Shopping: We use Secure Socket Layers technology to ensure all data transferred is encrypted. Please look for the VeriSign symbol during order check-out.

Insurance:  Insurance is NOT INCLUDED with any of our items. Lost or missing packages will not be refunded unless insurance is purchased. Please let us know if you want to purchase insurance. Insurance does not cover postal delays, i.e. your letter or gift arriving late. We do not issue refunds for postal delays.

Postal Delays: During the Christmas season, all items are shipped by the suggested North Pole post office deadline. Postal delays are the responsibility of the post office and we do not issue refunds for delays or gifts arriving late. Insurance does not cover postal delays.

Out of Stock: We will notify you if a product is out-of-stock and you will have the option to cancel your order at that time. If you choose not to cancel, we will ship your order as soon as possible. Orders over 30 days will be given the option to cancel or wait for shipment.

Shipping Method/Charges: All items ship individually. Multiple items on same order will ship individually. To view shipping method/charges.

Ordering more than one gift sent to same address? Please review Ordering Online, How To before placing your order.

To ship to multiple addresses:
Place one order at a time online or download our order form and fax or mail it.

Additional Ways to Order: In addition to online ordering, you may also order by fax, mail, or telephone. Please do not send credit card information by e-mail, it is not secure. You may download our order form and fax or mail it, or you may call us with your order at 907-488-8118.

Ordering by Fax, Mail or Telephone

  1. Download our order form and fax, mail or call in your order. Checks must clear before we ship order, please allow 10 days.

  2. If you do not have Adobe Acrobat Reader, you will need to install it to download our order form.

  3. To install Adobe Acrobat Reader, click on this link:
    http://get.adobe.com/reader/

  4. Call 907-488-8118 to order or fax order to 907-488-7304.

DOWNLOAD ORDER FORM

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Method of Payment

We Accept:
Check, Mastercard, Visa and Discover


To Pay By Check:
DOWNLOAD ORDER FORM and mail with your check. You must have Adobe Acrobat installed to download our Order Form. IMPORTANT: If paying by check, allow 10 to 14 business days for check to clear. Orders ship after check clears--Please Send Checks Early!

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Ship Dates:

Christmas SeasonSanta Letters, Alaska Cuddle Packages, Santa Letter/Alaska Cuddle Package Combos, and Ornaments ship December 1st -14th. Santa Letter and Envelope Packages ship through December 16th. Orders received after December 12th are not guaranteed for Christmas delivery, but will ship as soon as possible. No orders accepted December 16 - January 13.
Year RoundAll gift items generally ship 2-3 days after order is received. Children and adult sweaters, hats and clothing orders generally ship 10-14 days after order is received.
AlternateIf you prefer an alternate ship date, please let us know.

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Last Day To Order for Christmas Delivery

  • U.S. Addresses: Last day to order for Christmas delivery is December 12th. Orders received December 13 - 16 will ship as soon as possible via U.S. mail, while not guaranteed for Christmas delivery, the normal delivery time is 7 to 10 days. Exception: Deluxe Santa Letters will ship Priority Mail if received Dec 13 -16 - allow 6 to 7 days to receive your order. Santa Letter and Envelope Packages will ship through December 16th. No orders accepted December 17th through January 13th.
  • International Orders: We must receive your order by December 4th for First Class Mail or by December 8th for Express Mail International. Please review our International Shipping Rates section.
  • APO or FPO Addresses: Last day to order for Christmas delivery is December 4th.
  • International Orders for Central and South America and Africa: Last day to order for Christmas delivery is December 2nd.

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Ordering, How To

For multiple shipping addresses, you must place
a separate order for each address.
  1. Ordering Santa Letters and Alaska Cuddle Packages.
    Also see: Ordering from our website
    (below).
    Choose an item and click Add to Cart. A page will appear with the item number and a brief description. Drop-down boxes will collect your Santa Letter choice and/or ornament choice. Additional boxes will collect the recipient's first and last name. Click Continue Shopping to purchase additional letters or gifts for recipients at same address. At checkout, enter the recipient names and address in the Shipping Information column. You may also enter additional names in the Message and Comments box.
  2. Ordering from our Website:
    Choose an item and click Add to Cart. A page will appear with the item number, a brief description and price. Some items may have a drop-down box to collect additional information. Click Continue Shopping to purchase additional items for recipients at same address. At checkout, enter the recipient name(s) and address in the Shipping Information column. You may also enter additional names in the Message and Comments Box.
  3. At anytime you may review your purchases, by clicking the View/Edit Cart button located on the product page or at the top of the page.
  4. When you are finished shopping, click Proceed to Checkout to be taken to the Billing and Shipping Information page.
  5. Enter the billing information in the first column. Enter your name as it appears on your credit card and your billing address. Include your phone number and e-mail address. Be sure to enter your e-mail address so we can send you a confirmation of your order.
  6. Enter recipient information in the second column entitled "Shipping Information." Please ensure the recipient(s) name and address you entered is correct. The name and address entered in the Shipping Information column is used to prepare the letter or gift, and the shipping label.
  7. For children receiving letters or gifts at the same address, we will send the letters/and or gifts to the address listed in the "Shipping Information" column.
  8. In the Discount Code box, enter your coupon code or discount code, if applicable, and the discount will be deducted on the final order page.
  9. The Message and Comments box is located directly below the billing information column. Use this box to enter any additional information related to your order. Example: "Mail Santa Letters as soon as possible."
  10. Click Submit Information and you will be taken to the Payment Information page.
  11. On the Payment Information page you will see a recap of your items. Enter your credit card information and click the Submit Information button.
  12. Next, the Review Order Information page will recap your order. You must click the COMPLETE ORDER button for the order to process. Wait and do not click button again. An order number will appear with a note that your order has been processed. Print this page or write down your order number. You will also receive an e-mail confirming your order.
  13. If your order is refused, try clicking the refresh button, then reorder. If still refused, verify all information was entered correctly and try again, or please e-mail or call us toll free at 1-866-244-5448.
  • Additional Information about online ordering:
    Note: For children's sweaters, hats, and accessories: each item is shipped individually. If you would like to order several items shipped to the same address, please e-mail, fax or call us with your order at 1-866-244-5448. We may be able to package several items together for a lower freight price.
  • Insurance is NOT included with any of our items. Lost or missing packages will not be refunded unless insurance has been purchased. Insurance does not cover postal delays, i.e. your letter or gift arriving late due to USPS delays. Insurance also does not cover shipping fees, which are non-refundable. We do not provide refunds for postal delays. Please let us know if you want to purchase insurance. Please e-mail or contact us and we will add it to your total.


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How We Ship Products

"All items are shipped and postmarked from North Pole, Alaska
except sweaters and hats, and accessories."

  1. For International Orders: See International Shipping.
  2. USPS FIRST CLASS for Items 25, 75, 100, 100P, 200, 200P, 201, 202, 203, 204, 205, 206, 300, and 350.
    *Items 100, 100P, 200, 200P, 300 are shipped Priority Mail between December 13 -16.
  3. USPS PRIORITY MAIL for Items 400, 500, 502, 502-C, 503, 506, 507, 508, 509, 530, 531 and 560.
  4. USPS FLAT RATE PRIORITY MAIL for sweaters and hats.
  5. USPS PRIORITY MAIL for safari flap hats, knit hats, bibs, and boxer shorts, etc. If buying several items shipped to same address, please e-mail, fax , or call us with your order at 1-866-244-5448. We may be able to package items together to save on freight.
  6. Insurance is not included with any of our items. Lost or missing packages will not be refunded unless insurance is purchased. Please let us know if you would like to purchase insurance, e-mail or call us, and we will add it to your total. Insurance does not cover postal delays, i.e. your letter or gift arriving late. We do not provide refunds for postal delays.
  7. All items are shipped individually unless otherwise noted. Each item will incur a nominal shipping and handling fee. see below
  8. Ornaments ship by envelope.
  9. The final order page and e-mail confirmation will list the shipping method as "custom" however; we ship items according to the methods listed above.
  10. Multiple items on same order will ship individually according to the shipping methods listed above.
  11. Shipping and handling charges-see below

USPS=United States Postal Service

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Shipping and Handling Rates - U.S.
Per item - U.S. and APO/FPO.
Also review important information below chart.*
(International shipping rates below)

Insurance is NOT INCLUDED with any items but may be added, please let us know by e-mail if you would like to add insurance. Lost or missing packages will not be refunded unless insurance is purchased. Postal delays are NOT covered by insurance, i.e. your letter or gift arriving late and we do not issue refunds for postal delays.
FREESanta Letter in Envelope, Item #75
$2.00Robert Service Poetry, Item #25
$2.00Individual Ornaments, Items #201-206

$2.50
Santa Letters, Items #100, 100P, 200, 200P, 300, 350.
(Orders received for these items between December 14 - 16 will ship Priority Mail for $5.00).
$8.50Santa Letter/Alaska Cuddle Package Combo, Item #400
$6.95 Alaska Cuddle Packages, Items #500, 502, 502-C, 503, 506 and 507
$5.75Per item - safari flap hats, knit hats, bibs, and boxer shorts. Call for freight quote if ordering several items together shipped to same address.
$5.95Goodnight Alaska Sleep Shirt, Item #560
$10.95Alaska Gift Packages:
North Pole Coffee and Moose or Goodnight Alaska Sleep Shirt and Moose, Items # 530 or 531
$11.75Per sweater. Or ship one child sweater and hat together or one adult sweater and hat together for $11.75.

*Important Information:
  • Insurance is NOT INCLUDED with any items, but may be added. Please let us know if you would like to add insurance. We are not responsible for missing, damaged or lost shipments. We recommend purchasing insurance if you are concerned. Postal delays are NOT covered by insurance, i.e. your letter or gift arriving late and we do not issue refunds for postal delays.
  • Some restrictions may apply to APO/FPO shipments.

International Shipping Rates:

Per item - International
Please also review shipping information below table.

$3.00Santa Letter and Envelope, Item #75
$4.00Individual Ornaments, Items #201-206
$5.00Robert Service Poetry, Item #25
$6.00Santa Letters, Items #100, 200, 300.
$38.95Santa Letter/Alaska Cuddle Package Combo, Item #400
$35.00Goodnight Alaska Sleep Shirt, Item #560
$35.00 Alaska Cuddle Packages, Items #500, 502, 502-C, 503, 506, 507
$35.00Alaska Gift Packages:
North Pole Coffee and Moose or Goodnight Alaska Sleep Shirt and Moose, Items # 530 and 531
Rate not storedFor sweaters, hats, bibs, safari hats and boxers:
Please send an e-mail and let us know the country that you would like the item(s) shipped to, and we will let you know the postage rate and/or any restrictions for shipment to your country. We do not ship to certain foreign countries or countries which have restrictions that prohibit shipments.
  • Shipping rates listed above are for First Class Mail International for Santa Letters and ornaments, and Priority Mail International for other items, these shipping methods do not offer tracking or insurance.We are not responsible for missing, damaged or lost shipments.
  • We recommend shipping your items via Express Mail International if you are concerned. Express Mail International provides a tracking number and insurance, which is limited to $100.00USD. Postal delays are NOT covered by insurance from Express Mail International, i.e. your letter or gift arriving late - we do not issue refunds for postal delays. Express Mail International is not available to all countries.
  • Please e-mail us if you wish to upgrade to Express Mail International and we will let you know the rate and if it is available to your country.
  • Individual Ornaments ship First Class Mail International. Multiple ornaments in same envelope will be charged $3.50USD for each ornament.
  • We do not ship to certain foreign countries or countries which have restrictions that prohibit shipments.
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Will I Receive the North Pole Postmark?

Yes, all gift items are shipped and postmarked from North Pole, Alaska except sweaters, hats, and clothing, which are made exclusively for us and ship from our supplier. Sometimes we may have sweaters, hats, and accessories in stock. If we do, we will ship your order from North Pole, but generally these items are shipped directly from our supplier.

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Products:

Santa Letter Choices

We Offer Six Types of Santa Letters:
(Items 350 and 400, Christmas Season only)

Item NumberDescription
75Santa Letter and Envelope
100/100PDeluxe Letter in tube - #100
Deluxe Letter in tube and personalized "Good Boys & Girls Certificate" - #100P
200/200PDeluxe Letter with ornament in tube - #200
Deluxe Letter with ornament in tube and personalized "Good Boys & Girls Certificate"- #200P
300Family Letter with ornament in tube
350*Custom Letter, with ornament (available for limited time during Christmas) in tube
400

Deluxe or Family Santa Letter with Alaska Cuddle Package. Item 400 is available only during the Christmas Season on our Alaska Cuddle Packages page.

Corporate Santa LetterSee Corporate Letters.

See Santa's Letter Choices for Items 100, 100P, 200, 200P, 300, and 350. All Santa Letters are postmarked from North Pole, Alaska.

*Custom letters are written by the purchaser, allowing for full personalization. Please keep in mind that Santa is writing the letter. Letters that are of sexual nature, offensive or defamatory in any way, shall be refused. We reserve the right to refuse any letter. *Orders must be received by December 3rd, to ensure Christmas delivery*

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Corporate Santa Letters

Special "Corporate Rates" are available for our personalized Santa Letters for businesses and organizations holding a current business license, and licensed clubs and charters. Our Santa Letters are a unique and inexpensive gift for companies looking for something special to send to their employees. Some restrictions apply. Please visit our Corporate Santa Letter page or e-mail for more information or call our toll free number at 1-866-244-5448.

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Alaska Cuddle Gift Packages

We Offer Eight Choices:

Item NumberDescription
500with Moose
502with Chenille Moose
502-Cwith Chenille Husky
503with Polar Bear
506with Red Salmon
507with Silver Salmon
508with Brown Bear
509with Husky and Igloo

We offer several Alaska Cuddle Package choices. The difference between each gift package is the type of Alaska animal that is included. We also offer a choice of North Pole Hot Cocoa or North Pole Coffee to be included in the Alaska Cuddle gift package and a choice of ornaments. *Orders must be received by December 11th to ensure Christmas delivery, but orders welcome through December 14th. Allow 5 to 7 days to receive your order.

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Ornaments

Individual ornaments ship separately by envelope, unless otherwise requested. You may also order additional ornaments to be inserted into your Santa Letter. Please make note in "Comment Box" during order process, or write note on order form. We will adjust shipping rates if necessary.

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Sweaters, Hats, Bibs & Boxers for Children

Our children's sweaters, hats, and accessories ship individually by Priority Mail. If you wish to order several items together and possibly save on freight, please fax, e-mail, or call our toll free number 1-866-244-5448. We will call to confirm e-mail orders and collect payment information at that time. Do not send your credit card information by e-mail.

All childrens' items are custom made. Please allow 14 days to receive your order. Your order will ship from Alaska or from our supplier.

Please review the measurements and size prior to ordering. There is a 25% restocking fee for returned items and we do not refund shipping fees for returns or exchanges. All items returned or exchanged must be in "like new" condition and return shipping fee is responsibility of customer. No exchanges or refunds will be given for stretched or damaged goods.

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Goodnight Alaska Sleep Shirts

Our Goodnight Alaska Sleep Shirts ship individually by Priority Mail in our colorful mailing tubes. The Alaska Sleep Shirts are one-size-fits-all, 100% cotton and machine washable.

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Alaska Gift Packages

Our Alaska Gift Packages ship individually by Priority Mail. We offer two choices:

  1. Item 530 comes with a 14 oz. package of North Pole Coffee (whole bean) and a 13" Alaska Moose.
  2. Item 531 comes with one Goodnight Alaska Pajama Sleep Shirt (3 choices) and a 13" Alaska Moose. The pajamas are one-size-fits-all, 100% cotton, and machine washable.

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What is Your Refund and Return Policy?

Please visit our FAQs page.

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Coupon Codes / Online Codes /
Discount Certificate Box

Please enter your Coupon Code or Online Code, if applicable, in the "Discount Certificate" box during check-out. The discount amount will be reflected on the final order page. Coupon/Online discount is not applicable to the shipping/handling fee and coupons are not valid with other offers or promotions. All sales are final and are not retroactive.

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Caution

Santa Letters: Our North Pole snowflakes are cute, but small and may pose a choking hazard for children under three years of age. Please use caution when opening the tube.

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Secure Shopping

Place your order online with confidence. We offer secure shopping on our Web site using Secure Socket Layers technology (encryption of credit cards numbers) on our server. Look for the VeriSign symbol during order check-out.

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Disclaimer

We reserve the right to substitute items of equal or greater value. Christmas stickers and chocolates will vary. Products shown may vary slightly in detail.

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All Other Questions

See FAQs

 
Santa's Letters and Gifts | P.O. Box 55762 | North Pole, Alaska 99705
Telephone: 907 488-8118 | Fax: 907 488-7304
Email:
customerservice@SantasLettersandGifts.com | Email: Webmaster
4For ordering problems with our Web site, please e-mail or contact us to help you.
Web site designed by Santa's Letters and Gifts, Copyright © 2002-2010, All Rights Reserved.

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