SECURE ONLINE ORDERING

We Accept

Local: (907) 488-8118
Fax: (907) 488-7304

Sales Department:
E-mail: sales@santaslettersandgifts.com

Customer Service:
E-mail:customerservice@santaslettersandgifts.com

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 Important Information

Ordering Online: We offer online ordering for all products that we sell. If you are having problems ordering from our Web site, please Email us or contact us to help you.

Secure Shopping: Our server is secure. We use Secure Socket Layers technology to ensure all data transferred is encrypted. Please look for the VeriSign symbol during order check-out.

Insurance:  Insurance is NOT INCLUDED with any of our items. Lost or missing packages will not be refunded unless insurance is purchased. Please let us know if you want to purchase insurance. Insurance does not cover postal delays, i.e. your letter or gift arriving late. We do not issue refunds for postal delays.

Postal Delays: During the Christmas season, all items are shipped by the suggested North Pole post office deadline. Postal delays are the responsibility of the post office and we do not issue refunds for delays or gifts arriving late. Insurance does not cover postal delays.

Out of Stock: We will notify you if a product is out-of-stock and you will have the option to cancel your order at that time. If you choose not to cancel, we will ship your order as soon as possible. Orders over 30 days will be given the option to cancel or wait for shipment.

Shipping Method/Charges: All items ship individually. Multiple items on same order will ship individually. To view shipping method/charges.

Ordering more than one Santa Letter, Alaska Cuddle Pac, or Santa Letter/Alaska Cuddle Pac Combo to same address? Please review Ordering Online, How To before placing your order.

To ship to multiple addresses:
Place one order at a time online or download order form and fax or mail it.

Additional Ways to Order: Our Website is secure for online orders. Any other forms of ordering may be done by fax, mail, or telephone. Please do not send credit card information by e-mail, it is not secure. You may download our order form and fax or mail it, or you may call us with your order at 1-907-488-8118.

Order Questions:
Please send us an EMAIL with your question.

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Ship Dates:

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Ordering by Fax, Mail, or Telephone

1. Download our order form and fax, mail, or call in your order. Checks must clear before we ship order, please allow 10 days.
   

2. If you do not have Adobe Acrobat Reader, you will need to install it to download our order form.
   

3. To install Adobe Acrobat Reader, click on the Adobe icon below.
   

4. After installation, click Download Order Form link.

DOWNLOAD ORDER FORM

Allow a few minutes for the order form to come up.

Telephone:

Local (907) 488-8118

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1. Choose item and click Add To Cart.
2. A page will pop-up showing your item and price.
3. You will be given a choice to Continue Shopping or Proceed to Checkout.
4. Click Continue Shopping to buy more items. You will be taken back to the previous page you were on.
5. To review your purchases, click the View/Edit Cart button located on the product page.
6. When you are finished shopping, click Proceed to Checkout, to be taken to the Billing and Shipping Information page.
7. Enter the billing information in the first column. Enter your name as it appears on your credit card and your billing address. Include your phone number and e-mail address. Be sure to enter your e-mail address so we can send you a confirmation of your order.
8. IMPORTANT: Enter the recipient's information in the second column entitled, "Shipping Information." The name and address that is entered in the Shipping Information column is the information that we will use to prepare the letter and the shipping label. Please double check that the name and address you entered is correct.
9. Multiple children receiving letters or gifts at the same address will have their letters sent to the address listed in the "Shipping Information" column and we will use the "Recipient First and Last Names" provided to process each Santa Letter or Santa Letter/Alaska Cuddle Pac Combo. If you have more than one ship to address, you will need to place a separate order for each address.
10. The Message and Comments box is located directly below the billing information column. Use this box to enter any additional information related to your order. Example: "Mail Santa Letters as soon as possible". If you order a Family Santa Letter but want to use two children's names on the letter instead of a Family name, please let us know in this box.
11. In the Discount Certificate box, enter your coupon code or discount code, if applicable, and the discount will be deducted on the final order page.
12. Click Submit Information and you will be taken to the Payment Information page.
13. On the Payment Information page, you will see a recap of your order total at the top. Scroll down and enter your credit card information.
14. Click Submit Information and wait a minute - do not click again. An order number will pop up with a note that your order has been processed successfully. Print this page or write down your order number. Shortly after your order is placed, you will receive an e-mail confirming your order.
15. If your order is refused, try clicking the refresh button, then reorder. If still refused, verify all information was entered correctly and try again, or please e-mail or call us at
    1-866-244-5448.

• Note: For children's sweaters, hats, and accessories: each item is shipped individually. If you would like to order several items shipped to the same address, please e-mail, fax or call us with your order at 1-866-244-5448. We may be able to package several items together for a lower freight price.
• Insurance: is not included with any of our items. Lost or missing packages will not be refunded unless insurance is purchased. Please let us know if you want to purchase insurance. Please e-mail or call us, and we will add it to your total. Insurance does not cover postal delays, i.e. your letter or gift arriving late due to USPS delays. We do not provide refunds for postal delays.

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Yes, all gift items are shipped and postmarked from North Pole, Alaska, except sweaters, hats, and clothing, which are made exclusively for us and ship from our supplier. Sometimes we may have sweaters, hats, and accessories in stock. If we do, we will ship your order from North Pole, but generally these items are shipped directly from our supplier.

Payment is due at time of order. If paying by check, please mail early and allow 10 - 14 days for check to clear before we ship your order.

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Method of Payment

We Accept: Check, Mastercard, or Visa
To Pay By Check:
DOWNLOAD ORDER FORM and mail with your check. You must have Adobe Acrobat installed to download our Order Form. IMPORTANT: If paying by check, allow 10 to 14 business days for check to clear. Orders ship after check clears--Please Send Early!!
Credit Card Orders: We need the following:
Name as it appears on your card Billing address Telephone number Expiration date CVV2 code (3 digit number on reverse side of card--last 3 digits on right) Above information to be entered during check-out Payment Due: Full payment due at time of order

Schedule of Fees for Overdue Payments:

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Ways to Order:

Online Ordering

Please review Ordering Online, How To before ordering.

Online ordering available for all products. Go to:

• Santa Letter Choices
• Alaska Cuddle Pacs
• Ornaments
• Alaska Gifts
• Children and Adult Sweaters, Hats
• Children's Flap Hats, Bibs, and Boxer Shorts
• Goodnight Alaska Sleep Shirts

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Ordering by Fax

Download order form.
Fax orders 24 hours per day to:

Fax: 1-907-488-7304

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For order questions:
sales@santaslettersandgifts.com

For questions or customer service:
customerservice@santaslettersandgifts.com

Special "Corporate Rates" are available for our personalized Santa Letters for businesses and organizations holding a current business license, and licensed clubs and charters. Some restrictions apply. Please visit our Corporate Santa Letters page, email for more information, or call our toll free number at 1-866-244-5448.
Last day to order is November 1st.

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Alaska Cuddle Pacs

We Offer Seven Choices of Alaska Cuddle Pacs:

We offer seven choices of Alaska Cuddle Pacs. The difference between each gift Pac is the type of Alaska animal that is included. We also offer a choice of hot cocoa or North Pole Coffee.

Ornaments

Individual ornaments ship separately by envelope, unless otherwise requested. You may also order additional ornaments to be inserted into your Santa Letter. Please make note in "Comment Box" during order process, or write note on order form. We will adjust shipping rates if necessary.

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Our Alaska Gift Packages ship individually by Priority Mail. We offer two choices:

1. Item 530 comes with a 14 oz. package of North Pole Coffee (whole bean) and a 13" Alaska Moose.
2. Item 531 comes with one Goodnight Alaska Pajama Sleep Shirt (3 choices) and a 13" Alaska Moose. The pajamas are one-size-fits-all, 100% cotton, and machine washable.

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Please enter your Coupon Code or Online Code, if applicable, in the "Discount Certificate" box during check-out. The discount amount will be reflected on the final order page. Coupon/Online discount is not applicable to the shipping/handling fee and coupons are not valid with other offers or promotions. All sales are final and are not retroactive.

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Santa Letters: Our North Pole snowflakes are cute, but small and may pose a choking hazard for children under three years of age. Please use caution when opening the tube.

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Secure Shopping

Place your order online with confidence. We offer secure shopping on our Web site using Secure Socket Layers technology (encryption of credit cards numbers) on our server. Look for the VeriSign symbol during order check-out.

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All Other Questions

See FAQs