Santa's Letters and Gifts

"Personalized Letters from Santa and Unique Gifts from North Pole, Alaska"

 

Alaska Gifts

 

SECURE ONLINE ORDERING

We accept all major credit cards


Santa Letters made in
North Pole, Alaska

Made In Alaska Logo

Made In Alaska
Permit #5203

 

Ordering
Christmas DeadlineLast Day to OrderPostal Delays
Contact UsMade in Alaska LogoRefund/Return Policy
Corporate Santa LettersMultiple Shipping AddressesSecure Shopping
Coupon Codes
North Pole Postmark
North Pole Postmark
Ship Dates
DisclaimerOnline Codes
Shipping Information
Discount Codes
Ordering Instructions
Please Read
SHIPPING RATES
Download Order FormOrdering - Ways to OrderWholesale
InsurancePayment Method 
All Santa Letters and Alaska Gifts are Postmarked from
North Pole, Alaska

Contact Us


Santa's Letters and Gifts
PO Box 55762
North Pole, Alaska 99705

Phone:
Local:
907-488-8118
Fax: 907-488-7304
Toll Free: 1-866-244-5448

Email:
Sales Department:
sales@santaslettersandgifts.com
Customer Service:

customerservice@santaslettersandgifts.com

If you are experiencing order problems on our Web site, please e-mail or contact us at the above phone numbers.

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 Shipping Information

Shipping Method: All items ship individually. Multiple items on same order will ship individually. Click to view shipping rates.

Ordering more than one gift sent to same address? Please review Ordering Instructions before placing your order.

To ship to multiple addresses:
Place one order at a time online or download our order form and fax or mail it.

Additional Ways to Order: In addition to online ordering, you may also order by fax, mail, or telephone. Please do not send credit card information by e-mail, it is not secure. You may download our order form and fax it to 907-488-7304 or mail it, or call us with your order at 907-488-8118.

Secure Shopping: We use Secure Socket Layers technology to ensure all data transferred is encrypted. Please look for the VeriSign symbol during order check-out.

Insurance:  Insurance is NOT INCLUDED with First Class items. Lost or missing packages will not be refunded unless insurance is purchased. Insurance is Included with Priority Mail shipments for a cap of $50.00 (excludes Polar Bear Smooches due to perishable item). If you would like additional insurance, please let us know. Insurance does not cover postal delays, i.e. your letter or gift arriving late. We do not issue refunds for postal delays.

Postal Delays: During the Christmas season, all items are shipped before the suggested North Pole post office deadline. We do not guarantee Christmas delivery for orders received after December 8th and any postal delays are the responsibility of the post office. We do not issue refunds for delays or gifts arriving late. Insurance does not cover postal delays.

Out of Stock: We will notify you if a product is out-of-stock and you will have the option to cancel your order at that time. If you choose not to cancel, we will ship your order as soon as possible. Orders over 30 days will be given the option to cancel or wait for shipment.

Ordering Online: If you are having problems ordering from our Web site, please e-mail or contact us at 1-866-244-5448 or 907-488-8118 to help you.


Ordering by Telephone or Mail

  1. Download the order form, then call 907-488-8118 to place your order or fax your order to 907-488-7304.

  2. Mail your order to: Santa's Letters and Gifts, PO Box 55762, North Pole, AK 99705. Checks must clear before we ship order, please allow 10 days.

  3. To install Adobe Acrobat Reader, click on this link:
    http://get.adobe.com/reader/

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Method of Payment

We Accept:
Visa, MasterCard, American Express or Discover, and
Debit Cards or Checks

We

To Pay By Check:
Download order form and mail with your check. You must have Adobe Acrobat installed to download our order form. IMPORTANT: If paying by check, allow 10 to 14 business days for check to clear. Orders ship after check clears--Please send checks early!

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Ship Dates:

Christmas Season

Santa Letters, Santa Letter/Alaska Cuddle Package Combos, Santa Letter/Book Packages, Santa Letter and Alaska Cozy Cabin Packages, and Ornaments ship December 1 -15. If you prefer immediate shipping, please place a note in the "Comments Box" during check out.

Orders received after December 8 may not arrive in time for Christmas, but will ship as soon as possible.

No orders accepted December 12 - January 15.

Year RoundAll gift items generally ship 3-5 days after order is received.
AlternateIf you prefer an alternate ship date, please let us know.

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Last Day To Order for Christmas Delivery

  • U.S. Addresses: Recommended last day to order for Christmas delivery is December 8th. Orders received December 9 - 14 will ship as soon as possible via U.S. mail, while not guaranteed for Christmas delivery, the normal delivery time is approximately 7 to 10 days. Exception: Deluxe Santa Letters and Alaska Cuddle Packages will ship U.S. Priority Mail Dec 10 -11, please allow 7-10 days to receive your order.
  • International Orders: We must receive your order by November 28th for First Class Mail or by December 4th for Express Mail International. Please review our International Shipping Rates section.
  • APO or FPO Addresses: Last day to order for Christmas delivery is November 28.
  • Closed: No orders accepted December 12 through January 15.

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Ordering Instructions

Quick Instructions:
  1. Click the Add to Cart button. Some items may have a drop-down menu or additional boxes to collect information, such as recipient information. Fill in the information in the boxes provided.
  2. Click the Continue Shopping button to purchase additional gifts to be shipped to the same address or click Proceed to Checkout to finalize your order. (If shipping gifts to multiple addresses, you must place one order at a time.)
  3. At anytime you may review your order (view the Shopping Cart) by clicking the View/Edit Cart button located at the top of the product page or on the product page.
  4. At checkout:
    Enter your Billing Information in the first column.
    In Shipping Information column (second column), enter the recipient name and address. If you purchased more than one letter, enter additional names at the same address in the Message and Comments Box.
  5. Enter your online or discount code in the Discount Code Box, if applicable, then click the Submit Information button.
  6. The next page lists your items and order total, and collects credit card information. Click the Submit Information button (only once).
  7. The Review Order page will load and recap your order. You must click the COMPLETE ORDER button on this page to finalize your order. Wait a few seconds and do not click this button again and you will receive an order confirmation.
Detailed Instructions:
  1. Choose an item, then click the Add to Cart button. A page will load with your item number and a brief description. Some items may have additional boxes to collect information.
  2. Fill in the information in the boxes provided, then click the Add to Cart button and a page will load recapping your item and price.
  3. Click the Continue Shopping button to purchase additional gifts to be shipped to the same address or click Proceed to Checkout to finalize your order. (For multiple shipping addresses, you must place a separate order for each address.)
  4. At anytime you may review your order (view the Shopping Cart) by clicking the View/Edit Cart button located at the top of the product page or on the product page.
  5. At checkout, enter your billing address, phone number and e-mail address in the first column. Include your e-mail address so we can send you an order confirmation.
  6. In the Shipping Information column, enter the recipient name and address. If you purchased more than one letter, enter additional names at the same address in the Message and Comments Box.
  7. The name and address entered in the Shipping Information column is used to prepare the letter or gift, and the shipping label, so be sure to double check the recipient name(s) and address.
  8. Additional information on letter styles:

    --
    For letter style:
    "At Grandparent's Home for Christmas" be sure to enter the grandparent's address in the Shipping Information column as shown below (letter will be shipped to child at Grandparent's home):

    Child & Grandparent's name: Samuel Jones c/o Linda Reeves
    Grandparent's address: 772 Old Bay Drive
    Grandparent's city, st, zip: Denver, CO 83222

    --Click link for information on these letter styles:
    "Traveling over Christmas" or "In Hospital Over Christmas"

  9. In the Discount Code box, enter your online code or coupon code, if applicable. The discount amount will be deducted on the final order page.
  10. In the Message and Comments box, enter any additional information such as additional names of children receiving letters at same address, or e.g. "Mail Santa Letters as soon as possible."
  11. Click the Submit Information button and you will be taken to the Payment Information page. Enter your credit card information and click the Submit button (only once).
  12. The Review Order page will recap your order. You must click the COMPLETE ORDER button on this page to finalize your order. Wait a few seconds and do not click this button again.
  13. A page will load with your order number and a note that your order has been processed. Print this page or write down your order number. You will also receive an e-mail confirmation.
  14. If your order is refused, try clicking the refresh button, then reorder. If still refused, verify all information was entered correctly and try again, or please e-mail or call us toll free at 1-866-244-5448.
Additional Information:
Insurance is NOT included with any of our items. Lost or missing packages will not be refunded unless insurance has been purchased.
Insurance does not cover postal delays, i.e. your letter or gift arriving late due to USPS delays.
Insurance also does not cover shipping fees, which are non-refundable. We do not provide refunds for postal delays.
Please let us know if you want to purchase insurance. Please e-mail or contact us and we will add it to your total.

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Shipping and Handling Rates
U.S. and APO/FPO

Rates shown per item
(International shipping rates below)

Important Notice:

Limited insurance is included with Priority Mail. Review additional important information below.

$9.95 Alaska Cuddle Packages (no Santa Letter)
Items #500--512, 514. Ships Priority mail.
$18.95 Alaska Gift Packages
~North Pole Coffee and Alaska Critter
Item # 530. Ships Priority mail.
$7.95 Bank (Igloo) -
Item #535. Ships Priority Mail.
$3.50 Birch Bark Jewelry & Bookmarks, Item #610
$12.95 Blankets - Hooded Critters, Item #536. Ships Priority mail.
$3.50 Earrings - Porcupine, Item #636, 637, 638
$7.95 Log Cabin Kits, Item #621. Ships Priority mail.
$3.50
Ornaments -
Birch wood or Alaska Specialty Ornaments
Items #201-217 and 240
$7.95 Ornament -
Log Cabin Kit, Item #260. Ships Priority Mail
$3.50 Ornaments -
Porcelain, Felt mittens, Painted wood
$3.00 to
$14.00
Ornaments - Olive Wood
Items #250, 251 = $3.00 each
Items #252, 254, 255 = $8.00 each
Items #253, 258 = $14.00 each
$7.95 Ornament - Set of 4 round Christmas balls. Item #290. Ships Priority mail.
$7.95 Pajama Nightshirts. Item # 560, 561. Ships Priority mail.
$15.00
$29.00
$42.00
Polar Bear Smooch Chocolates, Item #526-1 or 526-2.
Polar Bear Smooch Chocolates, Item #526-3 or 526-4.
Polar Bear Smooch Chocolates, Item #526-6.
Ships Priority mail.
FREE Robert Service Poetry, Item #25E
$3.50 Slippers, Item #560S
Santa Letter Packages:
$13.95 Santa Letter/Alaska Baby Package
Item #430. Ships Priority mail.
$13.95 Santa Letter/Alaska Cozy Cabin Package
Items #420, 421. Ships Priority mail.
$9.95 Santa Letter/Alaska Cuddle Package Combo
Item #400. Ships Priority mail.
$13.95 Santa Letter/Alaska Toddler Package
Item #435. Ships Priority mail.
$7.95 Santa Letter and Book Package
Items #81, 82, 83, 84, 85 or 86. Ships Priority mail.
FREE Santa Letter and Envelope Package
Item #75
$20.00 North Pole Gift Packages and Santa Letter
Item #440 or 441. Ships Priority mail.

$2.75 to $3.00
Deluxe Santa Letter and Mailing Tube
Items #100, 100P, 200, 200P, 200S, 200SP, 300, 300S, 350
Item #200BB is $3.00
(Orders received December 10 - 11, ship Priority Mail for $7.95)
3.00 Deluxe Santa Letter and Mailing Tube with Baby Onesie
Item # 200BB
(Orders received December 10-11, ship Priority Mail for $7.95)
Important Information:
  • Insurance is Included with Priority Mail shipments for $50.00 value (excludes Polar Bear Smooch orders due perishable item). If you would like additional Insurance, please let us know by email.
  • What's NOT covered? Insurance does NOT cover postal delays, i.e., your letter or gift arriving late and we do not issue refunds for postal delays. However, items are always shipped before the North Pole post office deadline.
  • Insurance is not included with other items, but may be added. Please let us know by e-mail if you would like to add insurance. If insurance is not purchased, we cannot reimburse for missing, damaged or lost shipments.


International Shipping Rates
Rates shown per item
Important Notice:
We only ship Santa Letters and Envelopes (Item # 75) and
Robert Service Poems (Item #25) to foreign countries.
Exception: For APO and FPO shipments - see U.S. rates above. For Canadian residents, see shipping rates below.

Canada:
We ship all products to Canada - see shipping rates below. NOTE: If you purchasing several gifts going to the same address, please contact us about shipping rates as our shopping cart is setup to charge individual rates per item. Shipping costs are usually much lower if we can put all items in the same box.

$60.00 Alaska Cuddle Packages
$60.00 Alaska Gift Packages:
~ North Pole Coffee and Moose, Husky or Polar Bear with Alaska Biscotti, Item # 530
$15.00 Birch Bark Jewelry & Bookmarks
$12.00 Individual Ornaments, Items #207-217 and 240
$25.00 Ornament - Log Cabin Kit
$50.00 & up Polar Bear Smooch Chocolates:
Rates only stored for 4 to 6 boxes. Please inquire for other quantities.
$50.00 for 4 boxes. $450.00 for 6 boxes.
$2.00 Robert Service Poetry, Item #25E
$60.00 Santa Letter/Alaska Baby Package
Items #430
$60.00 Santa Letter/Alaska Cozy Cabin Package
Items #420
$60.00 Santa Letter/Alaska Cuddle Package Combo, Item #400 or #401
$60.00 Santa Letter/Alaska Toddler Package
Items #435
$30.00 Santa Letter and Book Package
Items #84, 85 or 86. Ships Priority mail.
$2.00 Santa Letter and Envelope, Item #75

*We ship to most countries, except certain foreign countries which have restrictions that prohibit shipments.
$70.00 North Pole Gift Packages and Santa Letter
Items #440 and 441.
$14.00 Santa Letter in Mailing Tube (Deluxe)
Items #100, 100P, 200, 200P, 200S, 200SP, 300, 300S, 350. Ships regular First Class Mail. Allow 3 weeks for delivery.

Important Information:

  • Shipping rates listed above are for First Class Mail International for Santa Letters, poems and ornaments, and Priority Mail International for other items, these shipping methods do not offer tracking or insurance.We are not responsible for missing, damaged or lost shipments.
  • We recommend shipping your items via Express Mail International if you are concerned. Express Mail International provides a tracking number and insurance, which is limited to $100.00USD. Postal delays are NOT covered by insurance from Express Mail International, i.e. your letter or gift arriving late and we do not issue refunds for postal delays. Express Mail International is not available to all countries.
  • Please e-mail us if you wish to upgrade to Express Mail International and we will let you know the rate and if it is available to your country.
  • Individual Ornaments ship First Class Mail International. Multiple ornaments in same envelope will be charged $5.00USD for each ornament.
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Made in Alaska Logo

Made In Alaska LogoWe belong to Alaska's state sponsored Made in Alaska program. Our high quality Santa Letters and our exclusive Robert Service poetry are products that carry the Made in Alaska logo. The Made in Alaska logo ensures that the product you are purchasing is made in Alaska and meets the standards imposed by the state of Alaska. In addition, we strive to carry products that are made or purchased in Alaska, with a few exceptions.

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Will I Receive the North Pole Postmark?

Yes, all letters and gift items are shipped and postmarked from North Pole, Alaska.

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Corporate Santa Letters

Special "Corporate Rates" are available for our personalized Santa Letters for businesses and organizations holding a current business license, and licensed clubs and charters.

Our Santa Letters are a unique and inexpensive way for companies to send to their employees a special gift. Some restrictions apply. Please e-mail for more information or call our toll free number at 1-866-244-5448.

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Do You Offer Wholesale Rates?

Yes, wholesale rates are available for qualifying U.S. companies with a current business license. Some restrictions apply. Please contact us for more information and insert the words "Wholesale Request" into your subject line.

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What is Your Refund and Return Policy?

Please visit our FAQs page.

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Coupon Codes / Online Codes /
Discount Certificate Box

Please enter your Coupon Code or Online Code, if applicable, in the "Discount Certificate" box during check-out. The discount amount will be reflected on the final order page. Coupon/Online discount is not applicable to the shipping/handling fee and coupons are not valid with other offers or promotions. All sales are final and are not retroactive.

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Secure Shopping

Place your order online with confidence. We offer secure shopping on our Web site using Secure Socket Layers technology (encryption of credit cards numbers) on our server. Look for the VeriSign symbol during order check-out.

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Disclaimer

We reserve the right to substitute items of equal or greater value. Christmas stickers and chocolates will vary. Products shown may vary slightly in detail.

Caution

Santa Letters: Our North Pole snowflakes are cute, but small and may pose a choking hazard for children under three years of age. Please use caution when opening the tube.
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All Other Questions

See FAQs

 
Santa's Letters and Gifts | P.O. Box 55762 | North Pole, Alaska 99705
Telephone: 907 488-8118 | Fax: 907 488-7304
Email:
customerservice@SantasLettersandGifts.com | Email: Webmaster
4For ordering problems with our Web site, please e-mail or contact us to help you.
Web site designed by Santa's Letters and Gifts, Copyright © 2002-2017, All Rights Reserved.

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