Santa's Letters and Gifts

"Personalized Letters from Santa and Unique Gifts from North Pole, Alaska"

 

Alaska Gifts

Children and Adult Sweaters and Hats

Goodnight Alaska Pajamas for Girls and Gals

 

SECURE ONLINE ORDERING

We Accept

Mastercard and Visa


Our Santa Letters are made in
North Pole, Alaska

Made In Alaska Logo

Made In Alaska
Permit #5203


To translate our Web pages into another language, please go to GOOGLE

 

Ordering Online

Important Information
Please Read

Insurance Postal Delays
Caution
International Shipping Rates Products
Christmas Ordering Deadline North Pole Postmark
North Pole Postmark
Santa Letter Choices
Contact Us Online codes Secure Shopping
Corporate Santa Letters Ordering- Christmas Deadline
Ship Dates
Coupon Codes
Ordering Online, How To
Please Read
Ship Method
Disclaimer
Ordering - Ways to Order
Shipping & Handling Rates Domestic and International
Discount Certificate Box
Payment Due
Sweaters, Hats, and Accessories
Download Order Form
Payment Method
Translate our pages into another language

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Contact Us

Local: (907) 488-8118
Fax:
(907) 488-7304

Sales Department:
E-mail: sales@santaslettersandgifts.com

Customer Service:

E-mail:
customerservice@santaslettersandgifts.com

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 Important Information

Ordering Online: We offer online ordering for all products that we sell. If you are having problems ordering from our Web site, please Email us or contact us to help you.

Secure Shopping: Our server is secure. We use Secure Socket Layers technology to ensure all data transferred is encrypted. Please look for the VeriSign symbol during order check-out.

Insurance:  Insurance is NOT INCLUDED with any of our items. Lost or missing packages will not be refunded unless insurance is purchased. Please let us know if you want to purchase insurance. Insurance does not cover postal delays, i.e. your letter or gift arriving late. We do not issue refunds for postal delays.

Postal Delays: During the Christmas season, all items are shipped by the suggested North Pole post office deadline. Postal delays are the responsibility of the post office and we do not issue refunds for delays or gifts arriving late. Insurance does not cover postal delays.

Out of Stock: We will notify you if a product is out-of-stock and you will have the option to cancel your order at that time. If you choose not to cancel, we will ship your order as soon as possible. Orders over 30 days will be given the option to cancel or wait for shipment.

Shipping Method/Charges: All items ship individually. Multiple items on same order will ship individually. To view shipping method/charges.

Ordering more than one Santa Letter, Alaska Cuddle Pac, or Santa Letter/Alaska Cuddle Pac Combo to same address? Please review Ordering Online, How To before placing your order.

To ship to multiple addresses:
Place one order at a time online or download order form and fax or mail it.

Additional Ways to Order: Our Website is secure for online orders. Any other forms of ordering may be done by fax, mail, or telephone. Please do not send credit card information by e-mail, it is not secure. You may download our order form and fax or mail it, or you may call us with your order at 1-907-488-8118.

Order Questions:
Please send us an EMAIL with your question.

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Ship Dates:

Christmas Season Santa Letters, Alaska Cuddle Pacs, Santa Letter/Alaska Cuddle Pac Combos, and Ornaments ship December 1st -12th. Orders received after December 10th, will ship as soon as possible through December 14th, via the U.S. Postal Service Priority Mail.
Year Round All gift items generally ship 2-3 days after order is received. Children and adult sweaters, hats and clothing orders generally ship 10-14 days after order is received.
Alternate If you prefer an alternate ship date, please let us know.

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Last Day To Order for Christmas Delivery

  • U.S. Addresses: Last day to order for Christmas Delivery is December 10th. Orders received December 11th through December 14th will ship as soon as possible via USPS Priority Mail - while not guaranteed for Christmas delivery, the normal delivery time is 3 to 5 days. No orders accepted December 15th through January 13th.
  • International Orders: We must receive your order by December 3rd for First Class Mail or by December 9th for Priority International or Express Mail International. Please also review our International Shipping Rates section.
  • APO or FPO Addresses: Last day to order for Christmas delivery is December 3rd.
  • International Orders for Central and South America and Africa: Last day to order for Christmas delivery is December 2nd.
  • No Orders: No orders accepted December 15th through January 13th for all products.

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Ordering by Fax, Mail, or Telephone

  1. Download our order form and fax, mail, or call in your order. Checks must clear before we ship order, please allow 10 days.

  2. If you do not have Adobe Acrobat Reader, you will need to install it to download our order form.

  3. To install Adobe Acrobat Reader, click on the Adobe icon below.

  4. After installation, click Download Order Form link.

DOWNLOAD ORDER FORM

Allow a few minutes for the order form to come up.

Telephone:

Local (907) 488-8118

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Ordering Online, How To:

  1. Choose item and click Add To Cart.
  2. A page will pop-up showing your item and price.
  3. You will be given a choice to Continue Shopping or Proceed to Checkout.
  4. Click Continue Shopping to buy more items. You will be taken back to the previous page you were on.
  5. To review your purchases, click the View/Edit Cart button located on the product page.
  6. When you are finished shopping, click Proceed to Checkout, to be taken to the Billing and Shipping Information page.
  7. Enter the billing information in the first column. Enter your name as it appears on your credit card and your billing address. Include your phone number and e-mail address. Be sure to enter your e-mail address so we can send you a confirmation of your order.
  8. IMPORTANT: Enter the recipient's information in the second column entitled, "Shipping Information." The name and address that is entered in the Shipping Information column is the information that we will use to prepare the letter and the shipping label. Please double check that the name and address you entered is correct.
  9. Multiple children receiving letters or gifts at the same address will have their letters sent to the address listed in the "Shipping Information" column and we will use the "Recipient First and Last Names" provided to process each Santa Letter or Santa Letter/Alaska Cuddle Pac Combo. If you have more than one ship to address, you will need to place a separate order for each address.
  10. The Message and Comments box is located directly below the billing information column. Use this box to enter any additional information related to your order. Example: "Mail Santa Letters as soon as possible". If you order a Family Santa Letter but want to use two children's names on the letter instead of a Family name, please let us know in this box.
  11. In the Discount Certificate box, enter your coupon code or discount code, if applicable, and the discount will be deducted on the final order page.
  12. Click Submit Information and you will be taken to the Payment Information page.
  13. On the Payment Information page, you will see a recap of your order total at the top. Scroll down and enter your credit card information.
  14. Click Submit Information and wait a minute - do not click again. An order number will pop up with a note that your order has been processed successfully. Print this page or write down your order number. Shortly after your order is placed, you will receive an e-mail confirming your order.
  15. If your order is refused, try clicking the refresh button, then reorder. If still refused, verify all information was entered correctly and try again, or please e-mail or call us at
    1-866-244-5448.
  • Note: For children's sweaters, hats, and accessories: each item is shipped individually. If you would like to order several items shipped to the same address, please e-mail, fax or call us with your order at 1-866-244-5448. We may be able to package several items together for a lower freight price.
  • Insurance: is not included with any of our items. Lost or missing packages will not be refunded unless insurance is purchased. Please let us know if you want to purchase insurance. Please e-mail or call us, and we will add it to your total. Insurance does not cover postal delays, i.e. your letter or gift arriving late due to USPS delays. We do not provide refunds for postal delays.


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How We Ship Products

"All items are shipped and postmarked from North Pole, Alaska except sweaters and hats, and accessories."

  1. For International Orders: See International Shipping.
  2. USPS FIRST CLASS for Items 100, 200, 201, 202, 203, 204, 205, 206, 300, and 350. *Items 100, 200, 300 and 350 are shipped Priority Mail between December 10th and December 14th.
  3. USPS PRIORITY MAIL for Items 400, 500, 501, 502, 502-C, 503, 504, 505, 530, 531 and 560.
  4. USPS FLAT RATE PRIORITY MAIL for each sweater or sweater and hat shipped together.
  5. USPS PRIORITY MAIL for each safari flap hat, knit hat, bib, and boxer shorts, etc. If buying several items shipped to same address, please e-mail, fax , or call us with your order at 1-866-244-5448. We may be able to package items together to save on freight.
  6. Insurance is not included with any of our items. Lost or missing packages will not be refunded unless insurance is purchased. Please let us know if you would like to purchase insurance, e-mail or call us, and we will add it to your total. Insurance does not cover postal delays, i.e. your letter or gift arriving late. We do not provide refunds for postal delays.
  7. All items are shipped individually unless otherwise noted. Each item will incur a nominal shipping and handling fee. see below
  8. Ornaments ship by envelope.
  9. The final order page and e-mail confirmation will list the shipping method as "custom" however; we ship items according to the methods listed above.
  10. Multiple items on same order will ship individually according to the shipping methods listed above.
  11. Shipping and handling charges-see below

USPS=United States Postal Service

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Shipping and Handling Rates - U.S.
(Scroll down to view International shipping rates)

Shipping and Handling per item - U.S. and APO/FPO.
Also review important information below chart.

$1.50 Individual Ornaments, Items #201-206
$2.50 Santa Letters, Items #100, 200, 300, 350.
(Orders received December 11th - 14th will ship Priority Mail for $5.00).
$7.50 Santa Letter/Alaska Cuddle Pac Combo, Item #400
$5.25 Per item - safari flap hats, knit hats, bibs, and boxer shorts. Call for freight quote if ordering several items together shipped to same address.
$4.95 Goodnight Alaska Sleep Shirt, Item #560
$7.50 Alaska Cuddle Pacs, Items #500, 501, 502, 502-C, 503, 504 and 505
$7.50 Alaska Gift Packages:
North Pole Coffee and Moose or Goodnight Alaska Sleep Shirt and Moose, Items # 530 or 531
$9.60 Per sweater. Or ship one child sweater and hat together or one adult sweater and hat together for $9.60.

Important Information:
  • Insurance is NOT INCLUDED with any items but may be added, please let us know if you would like to add insurance. We are not responsible for missing, damaged or lost shipments. We recommend purchasing insurance if you are concerned.
  • Postal delays are NOT covered by insurance, i.e. your letter or gift arriving late and we do not issue refunds for postal delays.
  • Some restrictions may apply to APO/FPO shipments.
  • Invoice total will show shipping fee. This fee includes the shipping/handling fee.

International Shipping Rates:

Shipping and Handling per item - International
Please also review notes below table.

$3.50 Individual Ornaments, Items #201-206
$4.50 to $5.50 Santa Letters, Items #100, 200, 300.
$25.00 Santa Letter/Alaska Cuddle Pac Combo, Item #400
$20.00 Goodnight Alaska Sleep Shirt, Item #560
$25.00 Alaska Cuddle Pacs, Items #500, 501, 502, 502-C, 503, 504 and 505
$25.00 Alaska Gift Packages:
North Pole Coffee and Moose or Goodnight Alaska Sleep Shirt and Moose, Items # 530 and 531
Rate not stored For sweaters, hats, bibs, safari hats and boxers:
Please send an e-mail and let us know the country that you would like the item(s) shipped to, and we will let you know the postage rate and/or any restrictions for shipment to your country. We do not ship to certain foreign countries or countries which have restrictions that prohibit shipments.
  • Shipping rates listed above are for First Class Mail International for Santa Letters and ornaments, and Priority Mail International for other items, these shipping methods do not offer tracking or insurance.
  • We are not responsible for missing, damaged or lost shipments. We recommend shipping your items via Global Express Mail if you are concerned. Global Express Mail provides a tracking number and insurance, which is limited to $100.00USD. Postal delays are NOT covered by insurance from Global Express Mail, i.e. your letter or gift arriving late - we do not issue refunds for postal delays. Global Express Mail is not available to all countries.
  • Please e-mail us if you wish to upgrade to Global Express Mail and we will let you know the rate, and if it is available to your country.
  • Individual Ornaments ship First Class Mail International. Multiple ornaments in same envelope will be charged $3.50USD for each ornament.
  • We do not ship to certain foreign countries or countries which have restrictions that prohibit shipments.
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Will I Receive the North Pole Postmark?

Yes, all gift items are shipped and postmarked from North Pole, Alaska, except sweaters, hats, and clothing, which are made exclusively for us and ship from our supplier. Sometimes we may have sweaters, hats, and accessories in stock. If we do, we will ship your order from North Pole, but generally these items are shipped directly from our supplier.

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Payment Due

Payment is due at time of order. If paying by check, please mail early and allow 10 - 14 days for check to clear before we ship your order.

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Method of Payment

We Accept:
Check, Mastercard, or Visa


To Pay By Check:
DOWNLOAD ORDER FORM and mail with your check. You must have Adobe Acrobat installed to download our Order Form. IMPORTANT: If paying by check, allow 10 to 14 business days for check to clear. Orders ship after check clears--Please Send Early!!
Credit Card Orders:
We need the following:
  • Name as it appears on your card
  • Billing address
  • Telephone number
  • Expiration date
  • CVV2 code
    (3 digit number on reverse side of card--last 3 digits on right)
  • Above information to be entered during check-out
  • Payment Due: Full payment due at time of order

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Schedule of Fees for Overdue Payments:

Interest and Late Fees Assessed as Follows:
Interest:
18% per annum or 1.5% per month on outstanding balances, compounded monthly.
Late Fees:
0 - 14 Days $0.00
15 - 30 Days $10.00 + interest
31 Days and Beyond $20.00 + interest

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Ways to Order:

Online Ordering

Please review Ordering Online, How To before ordering.

Online ordering available for all products. Go to:

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Ordering by Fax

Download order form.
Fax orders 24 hours per day to:

Fax: 1-907-488-7304

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Ordering By Mail

Download order form and send with check to:

Santa's Letters and Gifts
P.O. Box 55762
North Pole, Alaska 99705

**Allow time for check to clear, please SEND EARLY**

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Ordering By Telephone


Toll Free: 1-866-244-5448
Local: (907) 488-8118

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Email

For order questions:
sales@santaslettersandgifts.com


For questions or customer service:
customerservice@santaslettersandgifts.com

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Products:

Santa Letter Choices

We Offer Five Types of Santa Letters:
(Items 350 and 400, Christmas Season only)

Item Number Description
100 Deluxe Letter
200 Premium Letter, with ornament
300 Family Letter, with ornament
350* Custom Letter, with ornament (available for limited time during Christmas).
400

Premium or Family Santa Letter with Alaska Cuddle Pac. Item 400 is available only during the Christmas Season on our Alaska Cuddle Pacs page.

See Santa's Letter Choices for Items 100, 200, 300, and 350. All Santa Letters are postmarked from North Pole, Alaska.

*Custom letters are written by the purchaser, allowing for full personalization. Please keep in mind that Santa is writing the letter. Letters that are of sexual nature, offensive or defamatory in any way, shall be refused. We reserve the right to refuse any letter.

**Orders must be received by December 10th, to ensure Christmas delivery**

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Corporate Santa Letters

Special "Corporate Rates" are available for our personalized Santa Letters for businesses and organizations holding a current business license, and licensed clubs and charters. Some restrictions apply. Please visit our Corporate Santa Letters page, email for more information, or call our toll free number at 1-866-244-5448.
Last day to order is
November 1st.

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Alaska Cuddle Pacs

We Offer Seven Choices of Alaska Cuddle Pacs:

Item Number Description
500 with marble Moose
501 with Reindeer
502 with Chenille Moose
502-C with Chenille Husky
503 with Polar Bear
504 with Plush Black Bear
505 with Husky (colored paws)

We offer seven choices of Alaska Cuddle Pacs. The difference between each gift Pac is the type of Alaska animal that is included. We also offer a choice of hot cocoa or North Pole Coffee.

**Orders must be received by December 10th, to ensure Christmas delivery**

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Ornaments

Individual ornaments ship separately by envelope, unless otherwise requested. You may also order additional ornaments to be inserted into your Santa Letter. Please make note in "Comment Box" during order process, or write note on order form. We will adjust shipping rates if necessary.

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Sweaters, Hats, Bibs & Boxers for Children

Our children's sweaters, hats, and accessories ship individually by Priority Mail. If you wish to order several items together and possibly save on freight, please fax, e-mail, or call our toll free number 1-866-244-5448. We will call to confirm e-mail orders and collect payment information at that time. Do not send your credit card information by e-mail.

All childrens' items are custom made. Please allow 7-10 days to receive your order. Your order will ship from Alaska or from our supplier.

Please review the measurements or size prior to ordering, as we do not pay for shipping on exchanges or returns. All items returned or exchanged must be in "like new" condition. No exchanges or refunds given for stretched or damaged goods.

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Goodnight Alaska Sleep Shirts

Our Goodnight Alaska Sleep Shirts ship individually by Priority Mail in our colorful mailing tubes. The Alaska Sleep Shirts are one-size-fits-all, 100% cotton and machine washable.

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Alaska Gift Packages

Our Alaska Gift Packages ship individually by Priority Mail. We offer two choices:

  1. Item 530 comes with a 14 oz. package of North Pole Coffee (whole bean) and a 13" Alaska Moose.
  2. Item 531 comes with one Goodnight Alaska Pajama Sleep Shirt (3 choices) and a 13" Alaska Moose. The pajamas are one-size-fits-all, 100% cotton, and machine washable.

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Coupon Codes / Online Codes /
Discount Certificate Box

Please enter your Coupon Code or Online Code, if applicable, in the "Discount Certificate" box during check-out. The discount amount will be reflected on the final order page. Coupon/Online discount is not applicable to the shipping/handling fee and coupons are not valid with other offers or promotions. All sales are final and are not retroactive.

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Caution

Santa Letters: Our North Pole snowflakes are cute, but small and may pose a choking hazard for children under three years of age. Please use caution when opening the tube.

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Secure Shopping

Place your order online with confidence. We offer secure shopping on our Web site using Secure Socket Layers technology (encryption of credit cards numbers) on our server. Look for the VeriSign symbol during order check-out.

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Disclaimer

We reserve the right to substitute items of equal or greater value. Christmas stickers and chocolates will vary. Products shown may vary slightly in detail.

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All Other Questions

See FAQs

 
Santa's Letters and Gifts | P.O. Box 55762 | North Pole, Alaska 99705
Telephone: 907 488-8118 | Fax: 907 488-7304
Email:
customerservice@SantasLettersandGifts.com | Email: Webmaster
4For ordering problems with our Website, please e-mail or contact us to help you.
Web site designed by Santa's Letters and Gifts, Copyright © 2002-2008, All Rights Reserved.

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