SECURE ONLINE ORDERING

We Accept

Santa's Letters and Gifts
PO Box 55762
North Pole, Alaska 99705

Phone:
Local: 907-488-8118
Fax: 907-488-7304
Toll Free: 1-866-244-5448

Email:
Sales Department:
sales@santaslettersandgifts.com
Customer Service:
customerservice@santaslettersandgifts.com

If you are experiencing order problems on our Web site, please e-mail or contact us at the above numbers.

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 Important Information

Ordering Online: We offer online ordering year round for most products except during these dates: Dec 17 - Jan 13. If you are having problems ordering from our Web site, please e-mail or contact us at 1-866-244-5448 or 907-488-8118 to help you.

Secure Shopping: We use Secure Socket Layers technology to ensure all data transferred is encrypted. Please look for the VeriSign symbol during order check-out.

Insurance:  Insurance is NOT INCLUDED with any of our items. Lost or missing packages will not be refunded unless insurance is purchased. Please let us know if you want to purchase insurance. Insurance does not cover postal delays, i.e. your letter or gift arriving late. We do not issue refunds for postal delays.

Postal Delays: During the Christmas season, all items are shipped by the suggested North Pole post office deadline. Postal delays are the responsibility of the post office and we do not issue refunds for delays or gifts arriving late. Insurance does not cover postal delays.

Out of Stock: We will notify you if a product is out-of-stock and you will have the option to cancel your order at that time. If you choose not to cancel, we will ship your order as soon as possible. Orders over 30 days will be given the option to cancel or wait for shipment.

Shipping Method/Charges: All items ship individually. Multiple items on same order will ship individually. To view shipping method/charges.

Ordering more than one gift sent to same address? Please review Ordering Online, How To before placing your order.

To ship to multiple addresses:
Place one order at a time online or download our order form and fax or mail it.

Additional Ways to Order: In addition to online ordering, you may also order by fax, mail, or telephone. Please do not send credit card information by e-mail, it is not secure. You may download our order form and fax or mail it, or you may call us with your order at 907-488-8118.

Ordering by Fax, Mail or Telephone

1. Download our order form and fax, mail or call in your order. Checks must clear before we ship order, please allow 10 days.
   

2. If you do not have Adobe Acrobat Reader, you will need to install it to download our order form.
   

3. To install Adobe Acrobat Reader, click on this link:
   http://get.adobe.com/reader/
   

4. Call 907-488-8118 to order or fax order to 907-488-7304.

DOWNLOAD ORDER FORM

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Method of Payment

We Accept: Check, Mastercard, Visa and Discover
To Pay By Check:
DOWNLOAD ORDER FORM and mail with your check. You must have Adobe Acrobat installed to download our Order Form. IMPORTANT: If paying by check, allow 10 to 14 business days for check to clear. Orders ship after check clears--Please Send Checks Early!

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Ship Dates:

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1. Ordering Santa Letters and Alaska Cuddle Packages.
   Also see: Ordering from our website (below).
   Choose an item and click Add to Cart. A page will appear with the item number and a brief description. Drop-down boxes will collect your Santa Letter choice and/or ornament choice. Additional boxes will collect the recipient's first and last name. Click Continue Shopping to purchase additional letters or gifts for recipients at same address. At checkout, enter the recipient names and address in the Shipping Information column. You may also enter additional names in the Message and Comments box.
2. Ordering from our Website:
   Choose an item and click Add to Cart. A page will appear with the item number, a brief description and price. Some items may have a drop-down box to collect additional information. Click Continue Shopping to purchase additional items for recipients at same address. At checkout, enter the recipient name(s) and address in the Shipping Information column. You may also enter additional names in the Message and Comments Box.
3. At anytime you may review your purchases, by clicking the View/Edit Cart button located on the product page or at the top of the page.
4. When you are finished shopping, click Proceed to Checkout to be taken to the Billing and Shipping Information page.
5. Enter the billing information in the first column. Enter your name as it appears on your credit card and your billing address. Include your phone number and e-mail address. Be sure to enter your e-mail address so we can send you a confirmation of your order.
6. Enter recipient information in the second column entitled "Shipping Information." Please ensure the recipient(s) name and address you entered is correct. The name and address entered in the Shipping Information column is used to prepare the letter or gift, and the shipping label.
7. For children receiving letters or gifts at the same address, we will send the letters/and or gifts to the address listed in the "Shipping Information" column.
8. In the Discount Code box, enter your coupon code or discount code, if applicable, and the discount will be deducted on the final order page.
9. The Message and Comments box is located directly below the billing information column. Use this box to enter any additional information related to your order. Example: "Mail Santa Letters as soon as possible."
10. Click Submit Information and you will be taken to the Payment Information page.
11. On the Payment Information page you will see a recap of your items. Enter your credit card information and click the Submit Information button.
12. Next, the Review Order Information page will recap your order. You must click the COMPLETE ORDER button for the order to process. Wait and do not click button again. An order number will appear with a note that your order has been processed. Print this page or write down your order number. You will also receive an e-mail confirming your order.
13. If your order is refused, try clicking the refresh button, then reorder. If still refused, verify all information was entered correctly and try again, or please e-mail or call us toll free at 1-866-244-5448.

• Additional Information about online ordering:
  Note: For children's sweaters, hats, and accessories: each item is shipped individually. If you would like to order several items shipped to the same address, please e-mail, fax or call us with your order at 1-866-244-5448. We may be able to package several items together for a lower freight price.
• Insurance is NOT included with any of our items. Lost or missing packages will not be refunded unless insurance has been purchased. Insurance does not cover postal delays, i.e. your letter or gift arriving late due to USPS delays. Insurance also does not cover shipping fees, which are non-refundable. We do not provide refunds for postal delays. Please let us know if you want to purchase insurance. Please e-mail or contact us and we will add it to your total.

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Yes, all gift items are shipped and postmarked from North Pole, Alaska except sweaters, hats, and clothing, which are made exclusively for us and ship from our supplier. Sometimes we may have sweaters, hats, and accessories in stock. If we do, we will ship your order from North Pole, but generally these items are shipped directly from our supplier.

Special "Corporate Rates" are available for our personalized Santa Letters for businesses and organizations holding a current business license, and licensed clubs and charters. Our Santa Letters are a unique and inexpensive gift for companies looking for something special to send to their employees. Some restrictions apply. Please visit our Corporate Santa Letter page or e-mail for more information or call our toll free number at 1-866-244-5448.

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Alaska Cuddle Gift Packages

We Offer Eight Choices:

We offer several Alaska Cuddle Package choices. The difference between each gift package is the type of Alaska animal that is included. We also offer a choice of North Pole Hot Cocoa or North Pole Coffee to be included in the Alaska Cuddle gift package and a choice of ornaments. *Orders must be received by December 11th to ensure Christmas delivery, but orders welcome through December 14th. Allow 5 to 7 days to receive your order.

Ornaments

Individual ornaments ship separately by envelope, unless otherwise requested. You may also order additional ornaments to be inserted into your Santa Letter. Please make note in "Comment Box" during order process, or write note on order form. We will adjust shipping rates if necessary.

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Our Alaska Gift Packages ship individually by Priority Mail. We offer two choices:

1. Item 530 comes with a 14 oz. package of North Pole Coffee (whole bean) and a 13" Alaska Moose.
2. Item 531 comes with one Goodnight Alaska Pajama Sleep Shirt (3 choices) and a 13" Alaska Moose. The pajamas are one-size-fits-all, 100% cotton, and machine washable.

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Please enter your Coupon Code or Online Code, if applicable, in the "Discount Certificate" box during check-out. The discount amount will be reflected on the final order page. Coupon/Online discount is not applicable to the shipping/handling fee and coupons are not valid with other offers or promotions. All sales are final and are not retroactive.

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Santa Letters: Our North Pole snowflakes are cute, but small and may pose a choking hazard for children under three years of age. Please use caution when opening the tube.

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Secure Shopping

Place your order online with confidence. We offer secure shopping on our Web site using Secure Socket Layers technology (encryption of credit cards numbers) on our server. Look for the VeriSign symbol during order check-out.

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All Other Questions

See FAQs